Frequently Asked Questions
Everything you need to know about your new favorite pair.
Are your earrings suitable for sensitive ears?
Yes! At Earrings by Emma, we specialize in hypoallergenic materials. All our hooks and posts are made from medical-grade titanium or surgical steel to ensure comfort for even the most sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
For hygiene reasons, we can only accept returns on unworn items in their original packaging within 30 days of purchase. If your earrings arrive damaged, please contact us immediately for a replacement.
How should I care for my earrings?
To keep your jewelry looking its best, avoid contact with water, perfumes, and hairspray. Store them in a dry place and gently wipe with a soft microfiber cloth after wearing.
Do you offer gift wrapping?
Every order comes in a signature Earrings by Emma pouch. You can also select our 'Premium Gift Box' option at checkout for a rigid jewelry box and a personalized handwritten note.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your door.